911 Case Study
In 2001, following the tragic events of September 11th, government finally focused on the urgent need for updates to our aging, failing 911 emergency system and dedicated communications system for first responders.
In 2005, Congress passed a bill to develop and implement Next Generation 911 and FirstNet systems.
In 2007, the US Department of Transportation presented the official 58-page proposal for development and implementation of the new systems.
As of 2015, our 911 system could locate only 50% of calls placed on cell phones and 0% of calls placed on non-traditional VOIP networks.
In 2016, the Next Generation 911 system along with the complimentary FirstNet system had not yet been implemented. Research and development costs already had topped 45 billion dollars. It is possible that both systems could be obsolete before they are completed.
Based on 2016 estimates, the full system will not be scheduled for implementation until the mid 2020’s.
About the Founder
Jeff Holden founded Holden Global Technologies in 2013 to develop business applications for his multimillion-dollar sports marketing sales agency and other interests. His medical device patents have helped many MS and paralysis patients. He has coached and mentored within the YMCA, including work as an Adventure Guides Chief for a tribe of 10 young girls and their fathers.
Jeff’s interest in Public Safety began as an officer in the Civil Air Patrol, the Auxiliary of the US Air Force for search-and-rescue operations. While working with hurricane response teams, he observed tremendous inefficiencies within current public safety and emergency services. Who knew that many systems we use in an effort to save lives are 20 – 40 years old, and our federal government spends billions in taxpayer monies each year on systems that are years behind schedule and may be obsolete before completion?! Many official public safety systems are so outdated that agencies working together using different radio frequencies and channels face major challenges with emergency communications.
Jeff continues to watch budget-strapped organizations attempt to solve problems unique to public safety by adapting existing products and services. These adaptations include familiar social media desktop and mobile tools such as Twitter, Facebook, ForeFlight, Gmail, and Google Docs. These applications were not designed by a US agency or approved as traditional government tools, but are used throughout response agencies and by the current White House administration.
With today’s technology, modern solutions could be designed specifically for public safety and would help many of these groups. However, there is a shortage of financial resources and agency willingness to cut through red tape … not only to build new and efficient systems, but to get new tools into the hands of first responders.
Jeff wants to use his business experience, creative talents, and proven ability to bring new products to market for the public safety industry. At the same time, he recognizes the need to cut through the regulations and bureaucracy that delay important projects for years before solutions are studied and implemented.
In 2017, Jeff Holden founded SAR.Systems using an unorthodox business model that skips over traditional government’s bidding, oversight and regulatory processes. SAR.Systems is producing market- and solution-driven innovative public service systems utilizing the latest cloud-based technologies as well as existing cellular, satellite and internet infrastructure. SAR.systems applications are fully interoperable solutions that work seamlessly between agencies, including volunteer fire & rescue organizations and even civilian volunteers and first responders.
Holden’s goal is to make these response agency systems cost-effective for even the smallest budget-restricted groups. He is achieving this by supplementing system development with civilian versions of each platform that can compete effectively in a traditional business arena, paid for by crowdsourcing and small app purchases.
SAR Systems /Holden Global Tech. Inc
SAR Systems is dedicated to bringing powerful and game-changing public safety systems to communities, volunteer organizations, first responders, private companies, and even individuals for a fraction of the cost of typical government-produced systems. Traditional government contracting and bidding for product development can take years, and those processes often end up sidetracked or bloated by bureaucracy. That’s why SAR Systems takes a significantly different approach using its distinctive Solve, Build, and Prove First methodology.
Solve, Build, and Prove First allows us to identify a reoccurring problem common to different organisations, then create a generic solution using commonly available software and applications to address a “Big Picture” issue. The resulting solution platform is broad enough to be applicable to multiple agencies and business models while retaining an underlying interchangeability, so a system modified for one group still can allow ease of communication and interfacing with other interested parties.
Additionally, we create a civilian version of the platform that can compete effectively in a traditional business arena, paid for by crowdsourcing and small app purchases. After all, a system to track and connect persons with first responders during a hurricane also could function as a fantastic system allowing pizza customers to determine exactly how far their delivery order is from their front door! A system that plots photographs from multiple sources onto live maps is great for knowing what areas are affected by hurricanes, but also could be used by families to combine their photographs for interactive memories of their trips. Proceeds from civilian purchases reduce costs of the response agency platform for those groups that truly need it.
Solve, Build, and Prove First
First, we assemble the perfect mix of US-based creative talent, designers, project managers, and public safety specialists to work directly with “boots on the ground” professionals, investing time to understand their problems and needs.
Next, we use the resulting insights to design and develop high level solutions utilizing existing equipment, applications and software systems. The use of pre-existing technology allows us to create these important and possibly life-saving solutions within weeks or months, rather than years or decades.
Then we contract with offshore developers to reduce software coding and system development costs. This allows us to bypass US regulatory constraints and deliver prototypes quickly for interested parties and agencies to review.
Once a system is proven to address a shared problem, only then do we take into consideration the individual requirements of potential clients. Frequently a newly-produced generic solution will work as initially designed and can be implemented “out of the box,” but we can tweak the system further if necessary.